.helpdesk-theme{--canvas:242 244 247;--surface:255 255 255;--surface-muted:242 244 247;--line:221 225 232;--content:52 58 70;--content-muted:122 131 148;--content-subtle:154 163 178;--accent:20 120 224;--accent-fg:255 255 255;--brand-header:255 255 255;--brand-header-fg:52 58 70;--brand-notice:20 120 224;--brand-notice-fg:255 255 255;--bubble-user:20 120 224;--bubble-user-fg:255 255 255}.helpdesk-theme>header{border-bottom:1px solid rgb(var(--line))}.hd-topbar{flex-shrink:0;padding:14px 20px 12px;background:rgb(var(--brand-header));color:rgb(var(--brand-header-fg))}.hd-topbar-row{display:flex;align-items:center;justify-content:space-between;gap:12px;min-height:28px}.hd-brand{margin:0;font-size:16px;font-weight:700}.hd-account{margin:6px 0 0;font-size:13px;color:rgb(var(--content-muted))}.hd-back-to-game,.hd-logout{font-family:inherit;font-size:13px;font-weight:500;color:rgb(var(--accent));text-decoration:none;background:none;border:0;padding:0;cursor:pointer}.hd-back-to-game:hover,.hd-logout:hover{opacity:.8}.hd-topbar-close{display:flex;align-items:center;justify-content:center;width:44px;height:44px;margin:-8px -12px -8px 0;border:0;background:none;font-size:24px;line-height:1;color:inherit;cursor:pointer;opacity:.8}.hd-topbar-close:hover{opacity:1}.hd-appeal{margin:16px 0 0;max-width:460px;font-size:12px;line-height:1.65;color:rgb(var(--content-subtle));text-align:center}.hd-modal-overlay{position:absolute;inset:0;z-index:10;display:flex;align-items:center;justify-content:center;padding:16px;background:rgba(18,22,29,.4)}@media (min-width:769px){.hd-back-to-game{display:none}}.dark .helpdesk-theme{--canvas:13 17 23;--surface:24 29 37;--surface-muted:34 40 50;--line:51 58 70;--content:235 239 244;--content-muted:154 163 178;--content-subtle:118 128 143;--accent:79 166 245;--accent-fg:18 22 29;--brand-header:18 22 29;--brand-header-fg:235 239 244;--brand-notice:11 79 158;--brand-notice-fg:240 243 255;--bubble-user:20 120 224;--bubble-user-fg:255 255 255}.helpdesk-shell{height:100dvh;padding-top:env(safe-area-inset-top);padding-bottom:env(safe-area-inset-bottom);overscroll-behavior:none}.helpdesk-scroll{overflow-y:auto;overflow-x:hidden;-webkit-overflow-scrolling:touch}.hd-login-wrap{flex:1;justify-content:center;padding:24px 20px 48px}.hd-login-card,.hd-login-wrap{display:flex;flex-direction:column;align-items:center}.hd-login-card{background:rgb(var(--surface));width:460px;max-width:100%;padding:28px 22px;border-radius:20px;box-shadow:0 12px 32px -4px rgba(18,22,29,.1);gap:14px;text-align:center}.hd-login-card h1{font-size:24px;font-weight:700;color:rgb(var(--content))}.hd-login-lead{font-size:13px;color:rgb(var(--content-muted))}.hd-login-btn{width:100%;height:46px;display:flex;align-items:center;justify-content:center;gap:10px;padding:0;border:0;border-radius:12px;font-family:inherit;font-size:14px;font-weight:500;cursor:pointer;transition:filter .15s,background .15s}.hd-login-btn.google{background:#fff;border:1px solid #747775;color:#1f1f1f}.hd-login-btn.google:hover:not(:disabled){background:#f7f8f8}.hd-login-btn.google:active:not(:disabled){background:#eee}.hd-login-btn.apple{background:#000;color:#fff}.hd-login-btn.apple:hover:not(:disabled):not(.is-busy){filter:brightness(1.25)}.hd-login-btn.apple:active:not(.is-busy){filter:brightness(1.4)}.hd-login-btn.is-busy,.hd-login-btn:disabled{opacity:.5;cursor:default;pointer-events:none}.hd-login-btn .mark{flex:none;width:18px;height:18px;display:block}.dark .hd-login-btn.apple{border:1px solid hsla(0,0%,100%,.5)}.hd-login-divider{width:100%;height:1px;background:rgb(var(--line))}.hd-login-guest{font-size:12px;color:rgb(var(--content-subtle));line-height:1.65;white-space:pre-line}.hd-login-busy{font-size:13px;color:rgb(var(--content-muted))}.hd-alert{display:flex;align-items:center;gap:8px;width:100%;padding:12px 16px;border-radius:12px;border:1px solid;font-size:14px;line-height:1.5;text-align:left;white-space:pre-line}.hd-alert:before{content:"!";font-weight:700;flex:none}.hd-alert.error{background:#fdf0f0;border-color:#d94848;color:#d94848}.dark .hd-alert.error{background:rgba(217,72,72,.14)}.gis-overlay{position:relative;width:100%}.gis-overlay.is-busy .gis-real{pointer-events:none}.gis-real{position:absolute;inset:0;opacity:0;overflow:hidden}.gis-real iframe,.gis-real>div{position:absolute!important;top:0!important;left:0!important;width:100%!important;height:100%!important;margin:0!important}.gis-real [role=button],.gis-real>div *,.gis-real>div>div{height:100%!important;max-height:none!important}@media (min-width:769px){.hd-login-wrap{padding:60px 20px 80px}.hd-login-card{padding:40px;gap:18px}.hd-login-card h1{font-size:30px}.hd-login-lead{font-size:15px}.hd-login-btn{height:50px;font-size:16px}.hd-login-btn .mark{width:20px;height:20px}.hd-login-guest{font-size:13px}}.hd-chat-actions{display:flex;flex-shrink:0;align-items:stretch;border-bottom:1px solid rgb(var(--line));background:rgb(var(--surface))}.hd-inquiry-bar{display:flex;flex:1;min-width:0;align-items:center;gap:8px;padding:10px 16px;color:rgb(var(--content-muted));font-size:13px;text-decoration:none}.hd-inquiry-bar.is-new{background:rgb(var(--brand-notice));color:rgb(var(--brand-notice-fg));font-weight:600}.hd-inquiry-bar-text{flex:1;min-width:0;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.hd-new-chat{flex-shrink:0;min-height:44px;padding:0 16px;border:0;border-left:1px solid rgb(var(--line));background:none;color:rgb(var(--accent));font-family:inherit;font-size:13px;font-weight:600;white-space:nowrap;cursor:pointer}.hd-chat-notice{flex-shrink:0;margin:0;padding:8px 16px;border-top:1px solid rgb(var(--line));background:rgb(var(--surface-muted));color:rgb(var(--content-muted));font-size:13px;line-height:1.5}.hd-inquiry-bar-chevron{font-size:16px;opacity:.7}.hd-inquiry-badge{min-width:18px;height:18px;padding:0 5px;border-radius:9px;background:rgb(var(--brand-notice-fg));color:rgb(var(--brand-notice));font-size:11px;font-weight:700;line-height:18px;text-align:center}.hd-subbar{display:flex;flex-shrink:0;align-items:center;gap:10px;padding:10px 16px;border-bottom:1px solid rgb(var(--line));background:rgb(var(--surface))}.hd-subbar-back{font-size:13px;color:rgb(var(--content-muted));text-decoration:none}.hd-subbar-title{min-width:0;overflow:hidden;font-size:14px;font-weight:600;color:rgb(var(--content));text-overflow:ellipsis;white-space:nowrap}.hd-subbar-action{margin-left:auto;font-size:13px;font-weight:600;color:rgb(var(--accent));text-decoration:none;white-space:nowrap}.hd-inquiry-list{display:flex;flex-direction:column;gap:8px;padding:16px}.hd-inquiry-card{display:block;padding:14px;border:1px solid rgb(var(--line));border-radius:12px;background:rgb(var(--surface));color:inherit;text-decoration:none}.hd-inquiry-card-top{display:flex;align-items:center;gap:8px;margin-bottom:6px}.hd-inquiry-status{padding:2px 8px;border-radius:999px;background:rgb(var(--surface-muted));color:rgb(var(--content-muted));font-size:11px;font-weight:600}.hd-inquiry-status.is-answered{background:rgb(var(--accent));color:rgb(var(--accent-fg))}.hd-inquiry-dot{width:7px;height:7px;border-radius:50%;background:rgb(var(--brand-notice))}.hd-inquiry-date{margin-left:auto;font-size:11px;color:rgb(var(--content-subtle))}.hd-inquiry-title{margin:0;overflow-wrap:anywhere;font-size:14px;line-height:1.5;color:rgb(var(--content))}.hd-inquiry-empty{padding:48px 16px;color:rgb(var(--content-muted));font-size:14px;text-align:center}.hd-thread{gap:14px;padding:16px}.hd-thread,.hd-thread-entry{display:flex;flex-direction:column}.hd-thread-entry{gap:4px;align-items:flex-start}.hd-thread-entry.is-user{align-items:flex-end}.hd-thread-who{font-size:11px;color:rgb(var(--content-subtle))}.hd-thread-bubble{max-width:88%;padding:10px 12px;border:1px solid rgb(var(--line));border-radius:12px;background:rgb(var(--surface));color:rgb(var(--content));font-size:14px;line-height:1.6;overflow-wrap:anywhere;white-space:pre-wrap}.hd-thread-entry.is-user .hd-thread-bubble{border-color:transparent;background:rgb(var(--bubble-user));color:rgb(var(--bubble-user-fg))}.hd-thread-entry.is-cs .hd-thread-bubble{border-color:rgb(var(--accent))}.hd-inquiry-filters{display:flex;gap:8px;overflow-x:auto;flex-shrink:0;padding:12px 16px}.hd-inquiry-button,.hd-inquiry-filters button{border:1px solid rgb(var(--line));border-radius:10px;padding:10px 14px;background:rgb(var(--surface));color:rgb(var(--content));font-size:13px;cursor:pointer;text-decoration:none;text-align:center;white-space:nowrap}.hd-inquiry-button.is-primary,.hd-inquiry-filters button[aria-pressed=true]{background:rgb(var(--accent));color:rgb(var(--accent-fg));border-color:transparent}.helpdesk-theme button:disabled{opacity:.5;cursor:default}.helpdesk-theme :is(button,a,input,textarea):focus-visible{outline:2px solid rgb(var(--accent));outline-offset:3px}.hd-inquiry-composer{flex-shrink:0;max-height:48dvh;overflow-y:auto;padding:12px 16px;border-top:1px solid rgb(var(--line));background:rgb(var(--surface))}.hd-inquiry-composer>a.hd-inquiry-button{display:block;margin-bottom:8px}.hd-inquiry-fold{margin-top:4px;font-size:13px}.hd-inquiry-fold>summary{cursor:pointer;padding:8px 0;color:rgb(var(--accent))}.hd-continue-card{margin:0 0 16px 46px}.hd-continue-card .hd-inquiry-button{display:block;width:100%;margin-top:10px}.hd-inquiry-composer textarea{width:100%;resize:vertical;min-height:68px;max-height:160px;padding:10px;border:1px solid rgb(var(--line));border-radius:10px;background:rgb(var(--canvas));color:rgb(var(--content));font:inherit;font-size:16px}.hd-inquiry-hint{font-size:12px;line-height:1.5;color:rgb(var(--content-muted));margin:4px 0 8px}.hd-inquiry-actions{display:flex;flex-wrap:wrap;justify-content:space-between;align-items:center;gap:10px;margin-top:8px}.hd-inquiry-attach{position:relative;display:inline-flex;align-items:center;min-height:40px;padding:10px 14px;border:1px solid rgb(var(--line));border-radius:10px;background:rgb(var(--surface));color:rgb(var(--content));font-size:13px;cursor:pointer}.hd-inquiry-attach:focus-within{outline:2px solid rgb(var(--accent));outline-offset:3px}.hd-inquiry-attach[data-disabled=true]{opacity:.5;cursor:default}.hd-inquiry-file{display:flex;align-items:center;gap:8px;font-size:12px}.hd-inquiry-file span{overflow-wrap:anywhere}.hd-inquiry-file button{min-width:40px;min-height:40px;font-size:20px}.hd-inquiry-error{color:rgb(var(--content));font-size:13px;padding:8px;border-left:3px solid rgb(var(--accent))}.hd-inquiry-resolve{display:block;margin:10px auto 0;min-height:36px;font-size:13px;text-decoration:underline;color:rgb(var(--accent))}.hd-thread-attachments{margin-top:8px;display:flex;flex-direction:column;gap:8px}.hd-thread-attachments a{text-decoration:underline;overflow-wrap:anywhere}.hd-thread-thumb{display:block;padding:0;border:1px solid rgb(var(--line));border-radius:8px;overflow:hidden;background:rgb(var(--surface-muted));cursor:zoom-in}.hd-thread-thumb img{display:block;max-width:min(240px,100%);max-height:240px;-o-object-fit:contain;object-fit:contain}.hd-image-viewer{position:fixed;inset:0;z-index:50;display:flex;align-items:center;justify-content:center;padding:16px;background:rgba(0,0,0,.85)}.hd-image-viewer img{max-width:100%;max-height:calc(100% - 64px);-o-object-fit:contain;object-fit:contain;border-radius:4px}.hd-image-viewer-close{position:absolute;top:max(12px,env(safe-area-inset-top));right:12px;padding:8px 14px;border:0;border-radius:999px;background:hsla(0,0%,100%,.9);color:#111;font-size:14px;font-weight:600}.hd-handoff-notice{flex-shrink:0;padding:16px;border-top:1px solid rgb(var(--line));font-size:14px;line-height:1.6;background:rgb(var(--surface))}.hd-handoff-notice>a,.hd-handoff-notice>button{display:block;width:100%;margin-top:10px}.hd-inquiry-email{margin:8px 16px;font-size:13px}.hd-inquiry-email summary{cursor:pointer;color:rgb(var(--accent));padding:8px 0}.hd-human-form{display:flex;flex-direction:column;gap:8px;max-width:640px;margin:0 auto;padding:16px}.hd-human-lead{padding:10px 12px;border-radius:10px;background:rgb(var(--surface-muted));color:rgb(var(--content-muted));font-size:13px;line-height:1.5}.hd-human-title{margin:4px 0 0;font-size:16px;font-weight:700;color:rgb(var(--content))}.hd-human-field{display:flex;flex-direction:column;gap:4px;font-size:13px;color:rgb(var(--content-muted))}.hd-human-field select,.hd-human-form textarea{width:100%;padding:10px;border:1px solid rgb(var(--line));border-radius:10px;background:rgb(var(--canvas));color:rgb(var(--content));font:inherit;font-size:16px}.hd-human-form textarea{resize:vertical;min-height:120px}.hd-human-secondary{margin-top:4px}.hd-company-contact{margin:8px 0 0;font-size:12px;line-height:1.5;text-align:center;color:rgb(var(--content-subtle));overflow-wrap:anywhere}.hd-company-contact a{color:rgb(var(--accent));text-decoration:underline}.hd-ai-badge{display:inline-flex;align-items:center;gap:4px;padding:2px 8px;border-radius:999px;background:rgb(var(--accent)/.12);color:rgb(var(--accent));font-size:11px;font-weight:700;line-height:1.6;white-space:nowrap;vertical-align:middle}.hd-ai-badge svg{flex:none}.hd-notice{display:flex;flex-direction:column;gap:10px;max-width:560px;margin:0 auto;padding:24px 16px}.hd-notice .hd-ai-badge{align-self:flex-start}.hd-notice-title{margin:0;font-size:20px;font-weight:700;line-height:1.4;color:rgb(var(--content));outline:none}.hd-notice-text{margin:0;font-size:14px;line-height:1.65;color:rgb(var(--content-muted));overflow-wrap:anywhere}.hd-notice-links a,.hd-notice-text a{color:rgb(var(--accent));text-decoration:underline}.hd-notice-links{display:flex;flex-wrap:wrap;gap:12px;margin:0;font-size:13px}.hd-notice-actions{display:flex;flex-direction:column;gap:8px;margin-top:8px}.hd-notice-actions .hd-inquiry-button{width:100%;min-height:48px;font-size:15px}.hd-speaker{margin:0 0 2px;font-size:11px;font-weight:600;color:rgb(var(--content-subtle))}.hd-speaker.is-ai{color:rgb(var(--content-muted))}.hd-speaker-icon{display:inline-block;margin-right:3px;vertical-align:-1px}.hd-thread-entry.is-ai .hd-thread-who{color:rgb(var(--content-muted))}.hd-thread-entry.is-cs .hd-thread-who{color:rgb(var(--accent));font-weight:600}.hd-thread-entry.is-cs .hd-thread-bubble{background:rgb(var(--accent)/.06)}.hd-agent-row{display:flex;flex-wrap:wrap;align-items:center;justify-content:space-between;gap:4px 12px;flex-shrink:0;padding:4px 16px 2px}.hd-agent-row .hd-company-contact{flex-basis:100%;margin:0;text-align:left}.hd-agent-button{min-height:36px;padding:0 2px;font-size:13px;font-weight:600;color:rgb(var(--accent))}.hd-agent-footer{flex-shrink:0;padding:0 16px 16px}.hd-agent-footer>.hd-inquiry-button{display:block;width:100%}.hd-send-failed{margin:4px 0 0;font-size:12px;color:rgb(var(--content-muted))}.hd-send-failed button{min-height:32px;color:rgb(var(--accent));font-weight:600;text-decoration:underline}.hd-input-limit{margin:0;padding:6px 16px 0;font-size:12px;text-align:right;color:rgb(var(--content-muted))}.hd-faq-sheet{display:flex;flex-direction:column;width:100%;max-width:560px;max-height:85dvh;border-radius:16px;background:rgb(var(--surface));overflow:hidden}.hd-faq-head{display:flex;align-items:center;justify-content:space-between;padding:14px 16px 6px}.hd-faq-close{min-width:40px;min-height:40px;font-size:22px;color:rgb(var(--content-muted))}.hd-faq-search{margin:4px 16px 0;padding:10px 12px;border:1px solid rgb(var(--line));border-radius:10px;background:rgb(var(--canvas));color:rgb(var(--content));font-size:16px}.hd-faq-list{flex:1;overflow-y:auto;padding:4px 16px 16px}.hd-faq-section{margin:10px 0 4px;font-size:11px;font-weight:700;color:rgb(var(--content-subtle))}.hd-faq-row{display:block;width:100%;min-height:44px;padding:10px 4px;border-bottom:1px solid rgb(var(--line));text-align:left;font-size:14px;line-height:1.5;color:rgb(var(--content))}.hd-faq-popular{margin:4px 0 10px}.hd-faq-popular li:last-child .hd-faq-row{border-bottom:0}.hd-faq-suggest{display:flex;flex-wrap:wrap;align-items:center;gap:6px;padding:8px 16px 0}.hd-faq-suggest-title{flex-basis:100%;font-size:11px;color:rgb(var(--content-subtle))}.hd-faq-suggest button{max-width:100%;padding:6px 12px;border:1px solid rgb(var(--accent)/.4);border-radius:999px;font-size:13px;color:rgb(var(--accent));text-align:left}.hd-faq-card{max-width:88%;margin-left:46px;padding:12px;border:1px solid rgb(var(--line));border-radius:12px;background:rgb(var(--surface-muted));font-size:14px;line-height:1.6;color:rgb(var(--content))}.hd-rate{display:flex;flex-wrap:wrap;align-items:center;gap:6px;margin-top:4px;font-size:12px}.hd-rate-reasons button,.hd-rate>button{min-height:32px;padding:4px 10px;border:1px solid rgb(var(--line));border-radius:999px;color:rgb(var(--content-muted))}.hd-rate button[aria-pressed=true]{border-color:rgb(var(--accent));color:rgb(var(--accent));font-weight:600}.hd-rate-reasons{display:flex;flex-wrap:wrap;gap:6px;flex-basis:100%}.hd-rate-reasons p{flex-basis:100%;margin:2px 0 0;color:rgb(var(--content-muted))}.hd-rate-reasons .hd-rate-agent{border:0;padding:0;color:rgb(var(--accent));text-decoration:underline;font-weight:600}.hd-rate-thanks{color:rgb(var(--content-subtle))}.hd-csat-card{margin:8px 0;padding:12px;border:1px solid rgb(var(--line));border-radius:12px;background:rgb(var(--surface-muted))}.hd-csat-stars{display:flex;gap:4px;margin:8px 0}.hd-csat-stars button{min-width:40px;min-height:40px;font-size:26px;line-height:1;opacity:.3}.hd-csat-stars button.is-on,.hd-csat-stars button[aria-checked=true]{opacity:1}